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Website Terms & Conditions
The terms and conditions, together with Australian Consumer Law, constitutes the contract between the customer and Outbaxcamping for the supply of products. The contract cannot be varied unless there is prior agreement between Outbaxcamping and the buyer. Buyers are assumed to agree with full terms and conditions when buying an item. While all care is taken in the item listings, any errors or omissions in the listings are unintentional and may be corrected prior to the item being dispatched. You agree to notify is expressly and in writing if you are purchasing an item intended for re-sale. In this circumstance we require a contracted agreement.
30 Day Money Back Guarantee
We believe we can make a raving fan out of you and we believe you will be 100% satisfied with your purchase. However, we understand that at times you can change your mind. Perhaps you do not need the item afterall, perhaps you have realised that you purchased the wrong item - or perhaps you have simply changed your mind. If for any reason you change your mind about any of the products you purchase from us, simply contact us in writing within 30 days to be guided through getting a refund. Returned Products must be returned in their original packaging with all accessories, and must be in 'as new' resellable condition. A used item will incur up to 30% restocking fee. The cost of returning the item and the original delivery cost to Outbaxcamping will not be refunded. Some payment methods such as Afterpay also incur a further 6% deduction from total as there are fees that are non-refundable to Outbaxcamping. Since we have a very automated shipping procedure, it might not be possible to cancel an order even if the request is immediately after payment. In any case, do not hesitate to contact us so that we can look into options for you. In order to facilitate a return under these Terms and Conditions, contact us directly. It is the Customer’s responsibility to ensure that returned items are returned safely.
Warranty & Returns
Outbaxcamping offers a 12 month warranty on all products from the date of purchase, unless otherwise stated. Outbaxcamping warrants its products against defects in materials and/or workmanship. This is further to your rights under the Australian Consumer Law. The warranty period for commercial use is 3 months.
Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by us to provide service (not including standard periodic maintenance).
Dead on arrival product is not something to expect when you buy from Outbaxcamping. However, should your item not function on arrival you are entitled to return the product to us for a full refund, repair, or replacement at your request. The item needs to be returned and inspected prior to the resolution being provided.